Event Cancellation Policy

Webinar Cancellation Policy: ALL SALES ARE FINAL. No refunds or cancellations are permitted once purchase is completed. Webinars are often recorded so that they can be viewed later. Substitution of sessions is permitted when available. To request a substitution of a session, send an email request to NATOA no later than noon ET on the day of the affected webinar. Upon approval of a substitution request, NATOA staff will provide you with confirmation of the change. 

Annual Conference Cancellation Policy: Full registration fee minus a 25% service charge will be refunded if cancellation is received in writing no later than June 15, 2026.  Full registration fee minus a 50% service charge will be refunded if cancellation is received in writing no later than August 10, 2026. No refunds will be made for cancellations received after August 10, 2026.  Substitutions are permitted and encouraged in lieu of cancellation.  You may email your cancellation or substitution request to info@natoa.org. You must contact the hotel directly to cancel your hotel reservation.