Chief of 911 Dispatch - Jefferson County, MO

Posted By: Karen Anderson Job Postings,

Jefferson County, Missouri, located just south of St. Louis County, is full of natural beauty, historical sites, and modern attractions. The County is comprised of 226,984 residents.

Jefferson County 911 Dispatch handles an average of 85,000 911 calls annually. The agency also receives approximately 155,000 incoming calls on the non-emergency lines.  In 2023, the agency handled over 160,000 police events in CAD and an additional 41,000 events for Fire/EMS agencies.

Jefferson County 911 Dispatch Center is governed by a seven-member Board of Directors elected by the citizens of the County. The Charter area of Jefferson County 911 Dispatch Center is the entire County of Jefferson, except the municipalities of Pevely, Herculaneum, and Festus.

The Chief of Jefferson County 911 Dispatch provides strategic leadership and oversees the administrative support, customer service, accounts payable, human resources, and operations of primary and secondary dispatch centers. This role ensures the effective and efficient functioning of the 911 communication services and fosters a high-performing, collaborative team environment.

Jefferson County seeks an innovative, forward-thinking leader with strong communication skills to serve as its next Chief of the 911 Dispatch Center. A bachelor’s degree in business administration/management is preferred, but not required, for this position. This position requires experience in public administration, criminal justice, or a related field, plus a minimum of five (5) years of experience in a supervisory position within emergency services. A minimum of five (5) years of experience in emergency dispatching is also required. A relevant combination of education and experience will be considered.

Required and preferred certifications include:

  • Completion of APCO Certified Public Safety Executive Program or NENA Center Management Certification Program (or obtain within 18 months) is required.
  • An ACPO 40 Telecommunicator course (or obtain within one year) is required.
  • Emergency Medical Dispatching (EMD) Certification is preferred.
  • A valid Missouri driver’s license (or obtain within one year).
  • Candidates must be able to pass a local, state, and federal criminal background check.

The Jefferson County 911 Dispatch Center offers a competitive salary range of $125,000-$175,000, depending on qualifications and experience.

For complete job description or to apply online, click here.

For more information on this position contact:

Larry Bell, Sr. Vice President
Strategic Government Resources