Digital Access Program Coordinator - City of Seattle, WA

Posted By: Karen Anderson Job Postings ,

Position Description

The City of Seattle is recruiting qualified candidates for the position of Digital Equity Program Coordinator with Seattle Information Technology's (IT) Client and Community Engagement Division.
As a city, Seattle is known as a progressive leader in technology, innovation, and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice amongst other things, making our City what it is today and shaping our exciting future. The organization's workforce plays a critical role in making this possible.
Seattle IT is the technology backbone of the City of Seattle's complex operations and its ability to deliver a wide array of services for the residents of Seattle. The 700+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. Our vision is simple: be a Best-In-Class Digital Services Delivery Team and set best practices for others to follow.

Job Responsibilities

This position is a key member of the Digital Equity Program which manages community technology planning and grants, low-cost internet program support, cable franchise administration, broadband planning and advocacy, wireless affairs, and legislative advocacy for digital equity and telecommunication policy issues. This includes leading the digital equity strategic actions under Seattle’s Internet for All Initiative (Download PDF reader), and providing guidance to all levels of local government and public agencies, in partnership with community, on the design, coordination, and funding of critical digital inclusion services for residents.  The successful candidate will manage the City’s Technology Matching Fund (TMF) grant program and participate in other activities related to digital equity program design, development and administration.
 Key Accountabilities & Responsibilities

  • Providing strategic advice and policy recommendations on issues regarding digital equity, including technology literacy, affordable internet programs, and delivery of community-based digital equity services.
  • Leading and managing digital equity grant programs, including design, outreach, applicant assistance, review, contracting and reporting. 
  • Collecting & utilizing data to analyze and adapt grant programs to align with community needs.  
  • Conducting outreach and community engagement and developing resources and partnerships that further digital equity and community capacity building.
  • Representing Seattle IT in collaborative work and outreach with community, industry, interagency and interdepartmental partners.
  • Supporting development of awareness and understanding about the significance of digital equity in all City efforts and integrate efforts with the City's Race and Social Justice Initiative.


NOTE: Equivalent combinations of education and experience will be considered for the listed qualifications.
 Demonstrated technical knowledge and experience in the following areas:

  • Experience in program coordination in government, nonprofit, advocacy, philanthropy, or related sector with experience managing and advising on digital equity or similar program and policy issues. 
  • Experience leading projects and programs related to equity and social justice issues, especially those that directly involve members of under-represented communities and the organizations that provide services to them.
  • Experience in program design, development, and implementation.
  • Experience in program evaluation, including using data for analysis and performance reporting.
  • Experience developing and managing contracts and agreements. 
  • Experience cultivating and managing strong partnerships with diverse stakeholders and complex agency, community, and political systems.
  • Experience in community outreach, education, and engagement. 
  • Experience working effectively with diverse communities, including vulnerable and historically underserved communities.

 Your effectiveness in this role will depend on your ability to: 

  • To work independently and as part of a team to achieve program deliverables.
  • Understand the Seattle area community.
  • Have aptitude for technology and proficient with using digital workplace tools, data system, and online communications and collaboration tools. 
  • Have strong organizational skills and experience managing multiple projects in a dynamic environment.
  • Demonstrate oral and written communication and presentation skills. 
  • Have commitment to community, public service, and providing exceptional customer service.
  • Work some evenings and weekends as needed.

NOTE: Employment contingent upon successful completion of comprehensive background investigation, which may include Federal compliance regulations CJIS and NERC.

Additional Information

Your work will reflect a commitment to:
The City’s Race & Social Justice Initiative and commitment to diversity, equity, and inclusion in the workplace.
Why work at the City of Seattle? 
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
Benefits Statement:
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental vision, life and long-term disability insurance for employees.  For more information go to this Benefits at a Glance Guide –
Work Location:
This posting lists the 'Work Location' as Seattle Municipal Tower in downtown Seattle, however we expect this position may begin working remotely due to the Covid-19 pandemic. We will continue to seek guidance from local public health agencies and will proceed accordingly with any changes regarding workplace location expectations.
This position is open to all candidates who meet the minimum qualifications.  The Seattle Information Technology Department values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.  ITD encourages people of all backgrounds to apply.
NOTE: Submit and attach a cover letter & resume along with NeoGov application.
How to Apply:
Apply online and submit cover letter and resume at or complete an application and drop it off at the Seattle Department of Human Resources, Seattle Municipal Tower, 700 5th Avenue, Suite 5400, Seattle, WA.98124-4028.