Digital Equity Program & Broadband Manager - City of Seattle, WA

Posted By: Karen Anderson Job Postings ,

Position Description

The City of Seattle is recruiting qualified candidates for the position of Digital Equity Program & Broadband Manager with Seattle Information Technology's (IT) Client and Community Engagement Division.

As a city, Seattle is known as a progressive leader in technology, innovation, and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice amongst other things, making our City what it is today and shaping our exciting future. The organization's workforce plays a critical role in making this possible.
Seattle IT is the technology backbone of the City of Seattle's complex operations and its ability to deliver a wide array of services for the residents of Seattle. The 600+ strong professionals in Seattle IT are involved in the full spectrum of an IT enterprise offering many dynamic career opportunities. Seattle IT is a trusted partner that provides secure, reliable, and compliant technologies that enable the city to deliver equitable and responsive services to the public.

Job Responsibilities

This position is with the Client and Community Engagement Division in Seattle IT and is a key member of the Digital Equity Program which manages digital inclusion planning and grants, broadband planning and advocacy, low-cost internet program support, cable franchise administration, wireless affairs, and legislative advocacy for digital equity and telecommunication policy issues. This includes providing guidance to all levels of local government and public agencies, in partnership with community, on critical digital inclusion services for residents, and administration and enforcement of Seattle’s Cable Code
The successful candidate will perform activities related to broadband strategic planning and policy development, cable franchise and Cable Code administration, and low-cost internet and digital program advocacy and implementation. The position also serves as the manager of the Digital Equity Program team and works with team members and regional stakeholders to serve as a champion for strategies that result in equitable deployment and improved broadband affordability, speed, and adoption for unserved communities and populations.

Key Accountabilities & Responsibilities:

  • Serves as a working team manager for the Digital Equity Program to set goals and strategies, and to implement program delivery.
  • Coordinates and advises on policy, program, and funding opportunities to create, promote, and increase access to equitable, affordable, high-speed broadband services.
  • Builds relationships with public, community, and private leaders across the city and region to develop new opportunities for achieving greater digital equity and affordable broadband connectivity in Seattle and resolving issues that hinder progress toward Seattle’s Internet for All Initiative goals.
  • Provides regulatory compliance oversight of Seattle cable operators and cable franchise agreements. 
  • Negotiates and administers franchise agreements, franchise renewals and transfers as necessary with incumbent providers and new entrants. 
  • Administers Seattle’s Cable Customer Bill of Rights and other customer advocacy matters.  
  • Prepares reports, recommendations, analyses, and legislation to inform elected officials, department leadership, the public, and the media about broadband, cable, and telecommunications issues, including any legislation, court decisions, FCC rulings, or business practices that could have an impact on the City.


NOTE:  Equivalent combinations of education, experience and training will be considered for the required qualifications.

Demonstrated technical knowledge and experience in the following areas:

  • Three years’ experience in broadband, cable, or telecommunications industry planning, regulation, or providing consulting services to local government regulatory agencies. 
  • Working knowledge of broadband and cable technologies, digital equity, and related issues at the Federal, state, and local level.
  • Leading planning projects with multiple, varied stakeholders from inception to completion.
  • Experience in consumer protection or advocacy, legislative analysis, public policy development, contract administration, or similar field. 
  • Experience cultivating strong partnerships with diverse stakeholders and complex agency, community, and political systems to understand needs and complete technical projects to address those needs.
  • Experience resolving broadband access needs.
  • Experience managing franchises, contracts, or similar agreements.
  • Experience partnering with city, federal, state, local, tribal, and telecom and other business partners to identify areas of collaboration and efficiencies.

Your effectiveness in this role will depend on your ability to:?

  • Successfully supervise a team to achieve program deliverables. 
  • Work effectively with diverse communities, including vulnerable and historically underserved communities. 
  • Express complex technical or legal issues in a manner that can be understood by the non-technical individuals.   
  • Have commitment to community, public service, and providing exceptional customer service.  
  • Understand the Seattle area community. 
  • Have aptitude for technology and proficient with using digital workplace tools, data system, and online communications and collaboration tools.
  • Work some evenings and weekends, as needed.

NOTE: Employment contingent upon successful completion of comprehensive background investigation, which may include Federal compliance regulations CJIS and NERC.

Additional Information

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental vision, life and long-term disability insurance for employees.  For more information go to this Benefits at a Glance Guide –  “Benefits at a Glance Guide”.
All City of Seattle employees are required to be fully vaccinated against COVID-19. Failure to submit proof of vaccination or qualify for a reasonable accommodation will result in withdrawal of the job offer.  
Workplace Environment (Telework Expectation):
Most work is performed in a normal City work/office environment; however, due to the ongoing pandemic and Covid-19 state and local restrictions, hybrid telework/office/field assignment work will be available. This is subject to change and as circumstances dictate. We continue to seek guidance from local public health agencies and will proceed accordingly with any necessary changed or needs regarding "workplace location" expectations

How to Apply: 
You must attach a resume and cover letter describing your relevant skills and experience with your NeoGov application. An incomplete application package will not be considered.



The City of Seattle is an Equal Opportunity Employer that values diversity in the workplace.