Franchise and Utility Specialist (Analyst III) - City of Portland, OR

Posted By: Karen Anderson Job Postings ,

The Office for Community Technology (OCT) creates and enforces policy in a rapidly changing communications technology, utility, and broadband landscape to keep our local communities economically and culturally healthy. Enforcement of these policies assist in the ability of the City to secure fair compensation for the use of the right-of-way and builds safeguards for equitable deployment of technology by the City and companies operating within the City. The Franchise and Utility Program manages and administers the City’s Utility License Law and is finalizing the City’s Right-of-way (ROW) code.
The program ensures the collection of approximately $90 million annually in right-of-way fees.   Following federal laws and regulation and the City Code, the program ensures companies follow all non-monetary requirements to conduct business using the City’s right-of-way. This position is responsible for  the Franchise and Utility Program.

This person has the opportunity to oversee an interesting and complex program. The person should be ready to think creatively, motivate a small team, and collaborate with a variety of internal and external partners. This person must be able to manage multiple projects, keep up to date with federal and state legislation and policy, and manage day-to-day operations to keep the program running smoothly.

OCT is a diverse workplace that encourages collaboration, creativity, and innovation in solving problems. OCT is a small office with 13 full-time staff. Due to the size of the staff, everyone is expected to pitch in and aid fellow colleagues. OCT strives to foster a positive work environment in which employees can grow professionally and contribute to the success of the organization.
In the first year, This person will be primarily responsible for implementing a smooth transition to the right-of-way code in January 2023. Main duties will include:

  • Direct City of Portland enterprise software (SAP PSCD) project updates in collaboration with the City’s Bureau of Technology Services.
  • Ensure all forms are up to date. processes are clear and easy to access, and communication to stakeholders is clear and concise.
  • Assist staff in troubleshooting issues as they arise.
  • Confer with legal counsel on issues related to the Right-of-way code.

What you’ll do:

  • Provide leadership focused on creating a workplace culture that is supportive of the City of Portland’s Core Values of anti-racism, communication, collaboration, equity, transparency, and fiscal responsibility
  • Negotiates contracts, updates administrative rules, drafts council ordinances and resolutions, and develops and administers public policy relating to long-term use of public right-of-way (ROW) for wireless, telecommunications, and other utility companies.
  • Monitors and enforces compliance of all ROW agreements; conducts compliance reviews and audits of franchisees; identifies enforcement issues and takes or recommends appropriate compliance and enforcement actions; develops and administers policies and procedures for the franchise and utility license enforcement programs.
  • Manages annual license applications, collection of right-of-way (ROW) fees, and oversees development of City of Portland enterprise software used for fee reporting and collection 
  • Convenes appropriate stakeholder groups to coordinate, streamline, and standardize city process and fees; Convene appropriate stakeholder groups to learn about community concerns and coordinate strategy and messaging regarding companies using the right-of-way; Confer with policy staff and cities of similar size regarding right-of-way policies, Federal Communications Commission (FCC)   rulemaking, and other nationwide or statewide policy to develop joint strategies and coalitions.
  • Provides leadership and expert analysis on local, state, and federal policies, laws, rules, legislation, and court decisions; advises on and carries out advocacy strategies.
  • Develop performance measures, using data to monitor outcomes and report on productivity goals; Apply continuous improvement principles to grow the program and ensure the quality, effectiveness, and delivery of assigned tasks.
  • Develop annual work plans, determine, and prioritize work, assign appropriate resources, and manage the budget of the section.
  • Apply continuous improvement principles in standard daily work and long-range planning.

Who you are:

  • Experienced Supervisor: An experienced leader with a commitment to your position as well as your team/employees. Being an ethical, fair, and supportive leader is important to you along with embracing the City of Portland's Core Values of anti-racism, communication, collaboration, equity, transparency, and fiscal responsibility.
  • Excellent Communicator: You are a strong communicator to both technical and non-technical individuals, and proficient verbally and in writing.
  • Innovative: You have an aptitude for continuous improvement and can excel in change management. You’ve demonstrated the ability to remain flexible, agile, and calm in a high paced environment that relies on quick and stable decision making.
  • Problem Solver: You can identify problems early and value collaboration. You utilize active listening and effective communication and facilitation skills in working with others to find resolutions.
  • Project Manager: You have knowledge of project management principles and can support, lead, and review various operational projects that support the bureau initiatives. These projects may vary greatly in scope but are centered on public improvements.
  • Authentic: Effective in a professional, diverse, multi-cultural environment. You treat customers, co-workers and employees with respect and are accountable.
  • Results Driven: This position is high paced, dynamic and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate and professional manner.
  • Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed.
  • Organized:  Able to work on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment.
  • Relationship Builder:   An outgoing professional who values building trust, partnerships, and relationships to support an inclusive culture and accomplish objectives more effectively.
City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility

These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click 

Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.

As of October 18, 2021, all City employees must be fully vaccinated for COVID-19. This is required for all positions at the City of Portland. You will have to show that you are fully vaccinated by the date of hire. If there are health or religious reasons, you may fill out a form at the time a position is offered to request an exception from getting the COVID-19 vaccine.

Work Location
Currently, many positions with the City of Portland are being performed remotely due to COVID.  In the future, current positions classified as “full-time remote” will: 1) become a remote/onsite mix or 2) revert to full-time at a city work location.

To Qualify

Applicants must provide details in their resume and cover letter that demonstrate how their education, training and/or experience, meets each of the following minimum qualifications:  

  1. Experienced project manager capable of leading a large, complex planning project with multiple, varied stakeholders from inception to completion.
  2. Experience in preparing and delivering clear, concise, and comprehensive correspondences, reports, studies, proposals, and recommendations appropriate to a wide variety of technical and non-technical audiences.
  3. Knowledge of enterprise software like SAP, and willingness to stay up to date with the latest accounting methods and technology. 
  4. Knowledge of principles, practices and techniques of contract drafting, negotiations, laws and regulations, and compliance. 
  5. Ability to establish and maintain effective working relationships with all levels of City management, other governmental officials, employees, company and utility representatives, vendors, and the public; exercise tact and diplomacy in dealing with sensitive, complex, and confidential issues and situations. 
  6. Knowledge of principles, practices, and techniques of revenue collection and franchise management.

Desired Qualifications

  1. Knowledge of federal, state, and local laws, regulations, and court decisions applicable to local authority in telecommunications and right-of-way management. 
  2. Skilled presenter with the ability to effectively communicate data and recommendations to a variety of audiences.
  3. Certified CPA with experience in the following: financial accounting and reporting, management accounting, tax accounting, and internal auditing.
  4. 5-years progressively responsible experience in public sector.

Applicants must also possess:

  • Must be fully vaccinated for COVID-19 per City/State mandate. If unvaccinated, exception process must be completed by date of hire.  Exception guidelines/process can be accessed here: Exception Request Process for COVID-19 vaccine


The Recruitment Process

An evaluation of each applicant's training and experience, as demonstrated in their resume and cover letter, weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information.  Additional evaluation for required certifications may be required prior to the establishment of the eligible list and/or final selection.
** PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies**

Recruitment Timeline: 

Applications Reviewed: week of 6/27
Eligible List: week of 7/04
1st Round of Interviews: week of 7/11
2nd Round of Interviews (if needed): TBD
Job Offer: July

*Timeline is approximate and subject to change 

Application Instruction

Applicants must submit a professional résumé and cover letter online specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions:

Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position.

  • Your cover letter should include details describing your education, training, certification and/or experience, and where obtained which clearly reflects your qualifications and ability to meet the minimum requirements listed in the "To Qualify" section of this announcement.
  • Your résumé should support the details described in the cover letter.
  • Salary Range/Equity Pay Analysis Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
  • If you are requesting Veterans’ Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above.
  • Do not attach documents not requested.

Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.  All applications must be submitted via the City's online application process.  Do not attach materials not requested.   E-mailed and/or faxed applications will not be accepted.      

Additional Information

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.
Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.
ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.
Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.

Did you know? The City of Portland offers "How to Apply Classes" that are free and review best practices for applying to the City.  Follow the link for the most recent list of scheduled dates: Events | Career Center | 

Terrol Johnson, Executive/Senior Recruiter

Bureau of Human Resources