Utility Program Manager - City of Portland, OR

Posted By: Karen Anderson Job Postings,

The Position

The Office for Community Technology is seeking a Utility Program Manager (Analyst IV). This person has the opportunity to oversee an interesting and complex utility program. The person should be ready to think creatively, motivate a small team, and collaborate with a variety of internal and external partners. This person must be able to manage multiple projects, understand complex federal and state legislation and policy, and manage day-to-day operations to keep the program running smoothly.
In the first year you will get to:

  •  Implement the right-of-way (ROW) code to ensure all policy is sound and back-end processes such as revenue collection, forms, and web integration are ready by the go-live date.
  • Assist the director in completing two cable franchise renewals with the MHCRC on behalf of Multnomah County jurisdictions.

Ongoing job responsibilities:

  • Negotiate contracts, update administrative rules, draft council ordinances and resolutions, and develop and administer public policy relating to long-term use of public right-of-way for wireless, telecommunications, and other utility companies.
  • Manage a team to monitor and enforce compliance of all ROW agreements; manage compliance reviews and audits; enforce appropriate compliance actions; develop and administer policies and procedures for the programs.
  • Manage a team to oversee annual license applications, collection of right-of-way fees, and oversees the team in the development of City of Portland enterprise software used for fee reporting and collection.
  • Convene appropriate stakeholder groups to coordinate, streamline, and standardize city process and fees; Convene appropriate stakeholder groups to learn about community concerns and coordinate strategy and messaging regarding companies using the right-of-way; Confer with policy staff and cities of similar size regarding right-of-way policies, Federal Communications Commission (FCC) rulemaking, and other nationwide or statewide policy to develop joint strategies and coalitions.
  • Confer with legal counsel on telecommunications and utility matters.
  • Provide leadership and expert analysis on local, state, and federal policies, laws, rules, legislation, and court decisions; advise on and carry out advocacy strategies.
  • Develop performance measures, using data to monitor outcomes and report on productivity goals; Apply continuous improvement principles to grow the program and ensure the quality, effectiveness, and delivery of assigned tasks.
  • Develop annual work plans, determine, and prioritize work, assign appropriate resources, and manage the budget of the section.
  • Apply continuous improvement principles in standard daily work and long-range planning.
  • Provide leadership focused on creating a workplace culture that is supportive of the City of Portland’s Core Values of anti-racism, communication, collaboration, equity, transparency, and fiscal responsibility

As a Person you are:

  • Collaborative: An outgoing professional who values partnership and develops and supports relationships to get things done.
  • Solutions Oriented: Uses strong communication skills to work with a variety of internal and external stakeholders to create, implement, and document solutions.
  • Value Diversity, Equity and Inclusion (DEI): Use DEI concepts to guide and inform your work.
  • An Equitable Leader:  Experience leading and mentoring people and creating and maintaining an inclusive, respectful and culturally responsive workplace.
  • Excellent Communicator: You are a strong communicator to both technical and non-technical individuals, and proficient verbally and in writing
  • Problem Solver: You can identify problems early and value collaboration. You utilize active listening and effective communication and facilitation skills in working with others to find resolutions
  • Results Driven: This position is high paced, dynamic and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate and professional manner
  • Analytical: You thrive on providing data driven information and communicating that information in a manner that all stakeholders can understand and use to inform their decisions.

About the Utility Program:
The Office for Community Technology (OCT) builds community capacity and champions digital equity through public policy, and community and economic development collecting approximately $90 million annually, OCT’s Utility program enables the City of Portland to secure fair compensation for the use of public assets.  The Utility Program manages and administers the City’s Utility License Law and is finalizing the City’s Right-of-way (ROW) code.


Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in all people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package, including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.

The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland's benefits please click here.

COVID-19 Vaccine Requirement
As of October 18, 2021, all City employees must be fully vaccinated for COVID-19. This is required for all positions at the City of Portland. Proof of being fully vaccinated is required by date of hire. You may request an exception, for health or religious reasons, from getting the COVID-19 vaccine at the time a position is offered.
Work Location
Currently, many positions with the City of Portland are being performed remotely due to COVID.  In the future, current positions classified as “full-time remote” will: 1) become a remote/onsite mix or 2) revert to full-time at a city work location.

To Qualify

Applicants must specifically address and demonstrate in their cover letter and resume how their education, training and/or experience, meets each of the following minimum qualifications.      

  1. Experience as a project manager who can effectively lead large and complex planning projects from inception to successful completion while incorporating varied stakeholders.
  2. Experience in preparing and delivering clear, and comprehensive correspondences, reports, proposals, and recommendations appropriate to a wide variety of technical and non-technical audiences.
  3. Knowledge of principles and techniques of contract drafting, negotiations, laws and regulation, and compliance.
  4. Ability to establish and maintain effective working relationships with internal and external stakeholders while exercising tact and diplomacy in dealing with sensitive, complex, and confidential issues and situations.
  5. Experience and skill with complex document production and data management using software including Microsoft office suite and the ability to use time management and enterprise-wide systems (such as SAP).
  6. Knowledge of principles and techniques of revenue collection and franchise management.

Applicant must also:

  • Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by date of hire.

The Recruitment Process

An evaluation of each applicant's training and experience, as demonstrated in their resume and cover letter, weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information.  Additional evaluation for required certifications may be required prior to the establishment of the eligible list and/or final selection. 

** PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies**

Recruitment Activity Schedule:

  • Job Posting closes: 12/5/2022
  • Applications Reviewed:  week of 12/12/2022
  • Eligible List / Notices Generated: week of 12/19/2022
  • 1st Round of Interviews: week of 1/2/23
  • Job Offer: mid January

*Timeline is approximate and subject to change.

Application Instructions

Applicants must submit a professional résumé and cover letter online specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions:

Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position.
  • Your cover letter should include details describing your education, training, certification and/or experience, and where obtained which clearly reflects your qualifications and ability to meet the minimum requirements listed in the "To Qualify" section of this announcement.
  • Your résumé should support the details described in the cover letter.
  • Salary Range/Equity Pay Analysis:  Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
  • If you are requesting Veterans’ Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above.
  • Do not attach documents not requested.

Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.  All applications must be submitted via the City's online application process.  Do not attach materials not requested.   E-mailed and/or faxed applications will not be accepted.

Additional Information

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.

Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.

ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.

Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.

Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here.

Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City.  Follow the link for the most recent list of scheduled dates: https://www.portland.gov/bhr/events.

Contact Information:
Bureau of Human Resources
Karen Ehn, Senior Recruiter