Digital Navigator Program Manager - Washington State Broadband Office

Posted By: Karen Anderson Job Postings,

The first review of applications will begin the week of October 31, 2022.  Click to APPLY ONLINE

The State Office of Broadband is seeking a Commerce Specialist 3. The State Office of Broadband works in collaboration with other state agencies to meet the goal of providing access to affordable broadband to all residents of Washington.  This position is responsible for providing advanced professional level financial and technical assistance to Washington's communities and implements the Office of Broadband’s annual work plan. This position develops, negotiates, and monitors the technical aspects of broadband programs utilized by local governments, elected officials, private entities, citizenry, technical experts, federal and state governmental program staff, as well as tribal nations.  


Manages statewide Digital Navigator program, leveraging partnerships to provide broadband access, digital literacy and skills, as well as devices to close the digital divide in Washington state
Tasks include: 

  • Provides advanced professional-level program management activities
  • Manages programmatic contract management oversight, from negotiation to closeout ensuring deliverables meet program requirements.
  • Application of federal/state laws, regulations and directives.
  • Monitors contractor compliance with technical aspects of complex contracts, and able to communicate these requirements to borrowers and borrowers’ contractors as necessary.
  • Identifies and resolves programmatic, scope of work, or funding condition conflicts, and facilitates/negotiates resolution within state and federal regulations.
  • Ensures implementation of all contractor deliverables are obtained and state and federal requirements are met in a timely manner.
  • Notifies supervisor of discrepancies or issues during contract period.
  • Develops, negotiates, and monitors the technical and programmatic aspects of complex contracts between the Office of Broadband and local governments to include negotiating resolutions to discrepancies or issues arising during the contract performance period.
  • Monitors project and contracts as well as enforcing time lines for construction, repair, and restoration of facilities by alerting clients to key project milestones and guiding them through the time extension, project closure, and contract close out processes.
  • Maintains accurate data in proprietary database and CMS system to including scanning and submitting electronic documents and coordinating data correction with database administrator to ensure accurate and timely data.
  • Develops and maintains cooperative relationships with government, business, industry, community organizations and government officials.

Technical assistance and partnerships
Tasks include: 

  • Provides advanced-level technical assistance to local governments to help them maintain, develop, rehabilitate, construct, etc. infrastructure in support of the state broadband action plan, digital equity plan, stakeholder engagement efforts, and other state priorities.
  • Provides outreach and technical assistance to potential clients, stakeholders, and other interested persons on accessing programs administered by the Office of Broadband, the Department of Commerce, and other state agencies in support of the state broadband action plan, and other state priorities.
  • Researches programmatic requirements to create and conduct broadband program training, seminar and conference presentations. Develops and maintains relationships with existing and potential applicants, associations, collaborates with organizations (both state and federal), and other stakeholder organizations.
  • Organizes and leads technical assistance.


Required Education

  • A Bachelor’s degree in business, public administration, accounting or related field (professional level experience in the above or program/project management may substitute year for year for the degree). 
  • Three years of professional level experience in community, trade, or economic development with one or more of the following:
    • Federal/state infrastructure financing 
    • Grant and loan administration
    • Research and analysis 
    • Communication
  • Intermediate skill level for MS Word, Excel, PowerPoint, databases.

Required Competencies:

  • Accountability--Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements
  • Communication--Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
  • Computer Skills--Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, use computers to improve productivity.
  • Customer Service--Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
  • Integrity--Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
  • Organizational Savvy--Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.
  • Results Focus--Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, sets team standards and responsibilities, provides leadership/motivation.
  • Teamwork--Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Desired Qualifications:

  • Experience working with state or local policy boards.
  • Experience collaborating, working with diverse groups and historically marginalized communities.
  • Experience providing technical assistance to stakeholders including local, state, federal, and tribal partners.
  • Proficient in the use of state agency accounting and finance database system and Microsoft Office applications.
  • Experience in using project management software such as Smartsheet.

Supplemental Information

I want to work for Commerce! How do I apply?

To be considered for this position the following are needed:  

  • A complete and detailed online application
  • A Cover letter (enter online);
  • At least three (3) professional references (enter online).

This position is covered by a collective bargaining agreement  
The initial screening will be solely based on the contents and completeness of your application and the materials submitted. All information may be verified and documentation may be required.

This position is covered by a collective bargaining agreement.

For questions about this recruitment, please contact Lindsey Henderson at 360-725-2652 or 
This position is covered by a collective bargaining agreement.

Who we are:

At Commerce, we're a little different. But for you, it might just be the perfect fit.  We're a state agency but operate like a business with the understanding we need to know our customer's needs to fulfill them.  Our Olympia offices are open Monday through Friday (flexible schedules are available). Our parking is free and many of our employees bike year round.  

Washington State offers commuting programs, including free, subsidized and reduced public transportation incentives.  There are approximately 520 employees in our agency. We are committed to our work and value balance in our personal lives. We hire people for a position and encourage them to train for growth opportunities.

If this sounds like a good fit for you and you meet the qualifications, we encourage you to apply today!

What we do:

We are the lead state agency charged with strengthening communities.  We administer a diverse portfolio of programs and services, and we support several state boards and commissions.

Our key customers include businesses, local governments and community-based organizations. We also play the crucial role of convening numerous local, state, regional and federal partners and stakeholders, public and private. Together we work to support the Governor's priorities and achieve shared goals and objectives for the citizens of Washington.

Where we work:
Commerce's main office is located in Olympia; however we also have locations in downtown Seattle and Spokane.  
As the state's capitol, Olympia is located off Interstate 5 at the south end of the Puget Sound centrally located between Seattle and Portland, and less than a two hour drive to the coast, temperate rainforest, mountains, urban city, or farmlands.  With annual art festivals, parades, theater shows, concerts, and community events, Olympia and its surrounding cities have something for everyone. For parents, it boasts some of the best schools in the nation and the renowned HandsOn Children's Museum.  

Spokane is located in the heart of the Inland Northwest and is the second most populous city in Washington. The Spokane River runs through the city and beautiful Riverfront Park in downtown Spokane. An array of enjoyable outdoor activities are right out our back door; including ski resorts, white-water rafting, camping areas, hiking trails, lakes, and the Centennial trail. Amazed by the arts?  Show some love to your artistic side with a trip to the Spokane Region.  Broadway performances, intriguing art galleries, world-class museums and powerful stage performances are waiting to be discovered.

Being surrounded by greenery year round has earned the Seattle the nickname of the Emerald City. Seattle is an exciting urban city surrounded by unmatched natural beauty with a wide variety of outdoor attractions within the city such as Discovery Park and Olympic Sculpture Park. Feel like getting away from the city? Seattle is home to a variety of attractions to include the Seattle Art Museum, Pike Place Market, and historic Pioneer Square. Art and Culture more your style? Seattle is home to more than 100 theater companies, the Seattle Symphony, as well as museums and galleries. Sports enthusiast? Seattle is home to professional rugby, football, soccer and baseball teams as well as a variety of collegiate sports to choose from.
Additional Information:
The Washington State Department of Commerce complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. 

The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may call Human Resources at (360) 725-2650. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.