IT Server Administrator - City of Eugene, OR

Posted By: Karen Anderson Job Postings ,

General Statement of Duties

Are you motivated to be a part of an organization with extensive opportunities to learn, grow, and make a difference in a community that cares about you? Do you appreciate emotional intelligence and speak ITIL? Are you forward looking with process improvement in mind? As a true techie, do you love the thrill of new and interesting challenges and working with people who share a love of working with technology to solve problems? Is it important for you to have fun at work? Have you imagined yourself living in the richness of the Pacific Northwest?

If you answered YES to these questions, this position and team might be right for you!

  

THIS POSITION IS OPEN UNTIL FILLED 

The first review of applications will take place:  

Monday, October 25, 2021 at 5:00 pm PDT 

Please submit your application on or before this date and time to be considered with this first round.

ONLINE APPLICATIONS ONLY 

For complete job description or to apply online, click here. 


The City of Eugene Information Services Division (ISD) builds and maintains the City of Eugene's technologies to meet the evolving needs of the community. We are a team committed to innovation and excellence built on a solid foundation of providing excellent customer service.
 
The scope of operations includes:

  • Customers who are appreciative, collaborative, and engaging.
  • An abundance of professional development and training opportunities.
  • 51 City facilities throughout the community connected by a high-speed fiber optic network.
  • More than 200 business software systems.
  • More than 2 million visits to the City website per year.

The City of Eugene is seeking a qualified Information Technology Server Administrator to proactively manage, maintain, and enhance the city's server environment. This key position is responsible for working on team that supports physical and virtual servers, Microsoft Active Directory, Microsoft Office 365, Domain management, storage, cloud technology and certificate authority, while supporting hardware, and security procedures city-wide. The successful candidate for this position will have working knowledge and experience in operating systems, enterprise server administration and software, storage protocols, networking, and network security. Strong leadership and project management skills are essential as well as the ability to manage challenging or demanding work-related issues. The IT Server Administrator will draw on their past experience and strong ability to learn diverse technologies to maintain a heterogeneous technical environment.
  
Salary Range:  Depending upon knowledge, skills, and abilities, this position may be filled at a Systems Programmer 1 or Systems Programmer 2 level.

Department/Division:  Central Services Department/Information Services Division

Work Location:  Eugene Public Library Building, 100 W 10th Ave, Suite 450, Eugene, OR 97401
Must reside in the state of Oregon and be able to report onsite for work as needed in Eugene, OR to meet business needs.

Schedule: Currently 40 hours/week, Monday-Friday; other work schedule may be required. Must be available for after-hours on-call rotation, projects or emergency support work as needed.

 
Calling Eugene Home
Eugene is located at the southern end of the agriculturally rich Willamette Valley. From here, it is a short jaunt east to the Cascade Mountains, west to the stunning Pacific Ocean coastline, or north to Portland.  We're a small city with unlimited things to do: Downtown Eugene is revitalizing; the Oregon Bach Festival and Eugene Symphony call the Hult Center for the Performing Arts home; you can float the Willamette River and hook a salmon after work in the shadow of downtown; a booming food and beverage economy, including topnotch local craft breweries and wineries in the surrounding countryside, is the foundation of a local restaurant scene; the University of Oregon brings arts, culture, and educational opportunities, as well as championship athletics (Go Ducks!); a nationally-recognized transit system helps you move around the city; and our Gold rating as a Walk- and Bicycle-Friendly Community ensures that safe travel options abound! Known as Track Town USA, the community annually plays host to numerous track and field events at historic Hayward Field, including the IAAF World Championships in 2022! The impact of track and field can be seen beyond the track, with abundant trails coursing through the south hills, along the Willamette River, and through hundreds of acres of city parks. To learn more about Eugene, visit Eugene Cascades and Coast.
 
The Organization
The City of Eugene has a Council-Manager form of government. In this form of government, the city council develops legislation and policies to direct the City. The city manager, hired by the city council, provides administrative direction to the organization, oversees City of Eugene personnel and operations, and carries out the city council's direction. The City of Eugene has over 1,500 employees and a $840 million total budget. The City of Eugene is a service-oriented and welcoming organization that provides services through six departments: Central Services, Fire and Emergency Medical Services, Police, Public Works, Planning and Development, and Library, Recreation and Cultural Services. The State of the City video shows how the city is meeting new challenges, learning from one another, building connections, and celebrating our city. The City of Eugene encourages our employees to bring their true selves to work with the knowledge that they are valued and protected.  We embrace all of the identities and cultural legacies that our employees represent and strive to be an inclusionary and safe place to work.   At the City, we learn and grow best as a team of individuals unafraid to use their unique voices to propel us to meet our goals as we serve our community today and into the future.
 
As an organization we are focusing on six Core Competencies for employees:
  • Trust & confidence – Making our intent and actions be transparent and honest while fostering healthy, inclusive relationships, actively listening and maintaining open communications, delivering on our promises, investing in other’s success, and engaging each other and the community
  • Creative work environment – Exploring meaningful new ideas and relationships to foster innovation and encourage collaboration and creativity. Challenging the standard method of doing business in a positive environment.
  • Now & later perspective – Looking beyond day to day challenges to better anticipate the future and adjust to change. 
  • Respectful & inclusive work environment – Seeking out a wide range of voices and making each other feel respected and included.
  • Self-awareness & emotional intelligence – Learning to recognize and understand our own emotions and the emotions of others and recognizing our individual strengths and weakness to raise self-awareness so we can perform better. 
  • Wellbeing - We take care of ourselves and each other. 

 
The City of Eugene offers a great benefit package including holidays, vacation, sick leave, retirement benefits and a range of insurance benefits as well as training and advancement opportunities. To view more information about the benefits and current insurance premium rates, click the respective links. While these positions operate in a challenging and fast-paced environment, they are part of a supportive, collaborative team that is flexible and values work-life balance.  
 

Examples of Duties Performed - Duties may include but are not limited to the following

Administer or coordinate the following services on a daily, weekly or monthly basis:

  • Microsoft Windows Server; use of troubleshooting skills essential.
  • Active Directory (AD) administration skills, including AD monitoring & troubleshooting and Group Policy management.
  • VMware and/or Hyper-V hypervisor and associated infrastructure administration.
  • Microsoft Certificate Services and PKI infrastructure.
  • Microsoft server patching and remediation as well as server hardware, disk provisioning and backups.
  • Microsoft technologies – particularly DHCP, DNS, domain controllers, KMS, and file shares.
  • Analyzes, diagnoses, and resolves complex hardware, communications, network, operating systems and security problems/issues relating to the City's network.
  • Manages and/or participates in technology projects.
  • Maintains and implements server security policies consistent with industry best practices, FBI Criminal Justice Information Systems (CJIS) security policies, HIPAA and other regulatory standards.
  • Performs or oversees evaluation, selection, installation, configuration, testing, upgrading, and maintenance of a variety of server and storage devices.
  • Evaluates, selects, and inspects new equipment, systems, and services ensuring established specifications are met; researches product capabilities; recommends purchases.
  • Monitors network and system performance using a variety of tools; recommends and implements solutions to improve reliability and increase performance.
  • Designs and performs moves, changes, and installations for highly specialized components on the city server environment, server configuration and components. 
  • Maintains detailed records, documentation and diagram of network configuration and components.
  • And other duties as assigned.
To view more detailed information on the duties, knowledge, and abilities that may be expected of this position, please see the links listed below: 

Qualifications

Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences. The City will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
 
Knowledge of:

  • Principles of network, system, and service design.
  • Principles of project management in a highly complex IT environment.
  • Microsoft Active Directory, Windows Server administration, VMware / Hyper-V hypervisor administration, storage, Cloud technology, certificate authority and backups.
  • Best practices of network and data center security.
  • Local and wide-area network hardware and software and related transmission and interface protocols.

Ability to:

  • Learn a variety of diverse network, server, software, workstation and interface technologies deployed in a complex and critical environment.
  • Work on disaster recovery and Co-Location Data Center, SQL and Windows clustering, Cloud technologies, DFS (distributed file system) are all a strong plus.
  • Communicate clearly and concisely, both orally and in writing; make presentations as needed.
  • Understand complex technical issues and apply technical knowledge in development of solutions.
  • Effectively manage projects within agreed upon budget and time frames.
  • Convey technical information simply and clearly, both orally and in writing; write system and operational documentation for use by technical and non-technical staff.
  • Apply logic, knowledge, and experience in recognizing patterns and trends to solve problems.
  • Acquire expert-level technical expertise in FBI/CJIS and other security standards. 
  • Be available for flexible shifts, including rotating after-hours on-call.

MINIMUM REQUIREMENTS

Other combinations of experience and education which meet the minimum qualifications will be considered. Depending upon knowledge, skills, and abilities, this position may be filled at a Systems Programmer 1 or Systems Programmer 2 level. 

Experience:
Systems Programmer 1: Four years of increasingly responsible experience in a secure network environment including project management, analysis, procurement, installation and maintenance of network hardware, servers, software.
Systems Programmer 2: Six years of progressively responsible experience in a secure network environment including project management, analysis, procurement, installation and maintenance of network hardware, servers, software. 

Training:
Systems Programmer 1 & 2:  Bachelor's degree from an accredited college or university with major course work in Computer Science, Telecommunications, or a closely related field. A combination of education and experience may be substituted to meet the education requirements.

Oregon Driver’s License (ODL):
Valid Oregon driver’s license, or ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).

MUST PASS A CRIMINAL BACKGROUND CHECK


Supplemental Information

Selection Process - Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Applicants selected to continue in the process will be notified within two-three weeks after the posting deadline.  

Eligibility List - This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.  

Assessments - Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations.

Current information about the status of a job posting is available by going to www.eugene-or.gov/jobs and selecting “Job Posting Status.”

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.  

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.  
  
The City of Eugene is committed to a Respectful Work Environment, we value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce.  Women, people with disabilities, and persons of color are strongly encouraged to apply.