Job ID: 731246

Location: Brooklyn, NY

Salary Range: $83,718/$90,282 - $210,000

Division: Applications

Job Description

(NYC Residency is required within 90 days of appointment)

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21^st century.  Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

We are seeking a Senior Director of DevOps to lead our team, shape our DevOps strategy, and drive modernization and innovation. Reporting to the Acting Associate Commissioner of Application Engineering in the OTI Applications division, you’ll oversee directors and technical managers working on mission-critical systems, leveraging cutting-edge technologies and cloud services. Your role includes cultivating strong leaders, mentoring staff, promoting innovation, optimizing development workflows, and enhancing cost efficiency in product delivery and maintenance.

This is one of the most critical positions within the Applications division. As Senior Director, you will manage over 50 staff members who perform some of the agency’s most core technical functions, covering all custom, mobile, ServiceNow and COTS development and support, and including critical citywide systems such as 311, MyCity, and NYC.gov.

About our team: The DevOps team, part of the OTI Applications division, manages and supports over 150 applications, tools, and services essential for the City of New York. These include both public-facing and internal web applications critical for the city's operations and communication with the public. We pride ourselves on employing modern technologies across our application portfolio, such as AWS, Azure, Azure OpenAI, containerization, Elastic, and Azure DevOps. Additionally, we build and maintain native mobile applications, and we expedite system development by leveraging SaaS products such as Microsoft Dynamics 365, Salesforce, and ServiceNow.

Responsibilities will include:

• Lead the Application Engineering DevOps unit, providing strategic direction and technical oversight.
• Drive the development and support of major initiatives within the Applications division.
• Cultivate a collaborative culture and establish learning paths for team members.
• Develop and implement robust support models for all products and services deployed.
• Oversee the engineering, development, deployment, and support of on premise and cloud-based applications and services.
• Oversee the full lifecycle of application development and the delivery of complex product portfolios.
• Develop and execute strategies for ongoing infrastructure enhancement and upgrade.
• Ensure compliance with processes and procedures established by service management teams.
• Set scope and delivery expectations with business partners, product teams, and customers.
• Work closely with the Application Project Management unit to ensure timely completion of software projects.
• Remove obstacles, close gaps, and manage and mitigate risks to ensure delivery on time, on budget, and with impeccable quality.
• Ensure high-quality talent, bench strength and succession planning through best practices in recruiting, selection, training, developing, and retaining IT professional staff.
• Manage special projects and initiatives as assigned.

Minimum Qualification Requirements:

 1.  A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties.

or 

2.  A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above. 

or 

3.  A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or 4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Preferred Skills:

Who are you?

• A visionary who understands the big picture.
• Loves new challenges and thrives in solving problems.
• Values autonomy, takes calculated risks, and gets stuff done.

Preferred Skills

• Significant years of progressive leadership experience in managing software development and DevOps teams.
• Deep understanding of hardware, networking, and cloud solutions. Strong expertise in architecture, covering applications, data, and infrastructure.
• Keen understanding of financial control and budget management.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve a common goal.
• Experience in Java enterprise programming and Java frameworks, C/C++ and scripting languages (Perl, PHP, Python, Ruby), and open-source web and server products.
• Experience in leading implementations of packaged cloud solutions such as Salesforce, SAP, ServiceNow, and Microsoft Dynamics is highly desirable.
• Exceptional problem-solving, negotiation, and conflict resolution skills.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to thrive in rapidly advancing, changing, and delivery-focused environments

To Apply

Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs/jobs/search and search for Job ID #731246

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.

Please indicate in your cover letter that you would like to be considered for the position under the 55-a program

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

OTI participates in E-Verify